Terms of Service

Levi the RV Guy

Last Updated: June 30, 2025

Welcome to Levi the RV Guy, a mobile RV repair service. By engaging our services, you agree to the following Terms of Service. Please read them carefully.

1. Services

Levi the RV Guy provides mobile repair and maintenance services for recreational vehicles (RVs). Services include, but are not limited to, electrical repairs, plumbing, appliance servicing, and structural repairs. All services are performed by qualified technicians at the customer’s location.

2. Estimates

  • Estimates for repair services are provided based on an initial assessment of the RV’s condition.

  • Estimates are not binding and may change due to unforeseen issues discovered during the repair process.

  • Customers will be notified and must approve any additional costs exceeding the original estimate by more than 10% before work continues.

3. Payment Terms

  • Payment is due in full upon completion of the repair service.

  • Accepted payment methods include cash, credit/debit cards, and checks.

  • A bad check fee of $25 will be enforced for bounced checks

  • A late payment fee of 5% of the invoice total may be applied if payment is not received within 2 days of service completion.

4. Warranty

  • Levi the RV Guy provides a 2-week warranty on labor, starting from the date of service completion.

  • The warranty covers defects in workmanship only. It does not cover issues arising from misuse, accidents, or unrelated failures.

  • Parts installed during repairs may carry a manufacturer’s warranty, which varies by supplier. Customers should refer to part documentation for details.

  • Warranty claims must be reported within the 2-week period, and Levi the RV Guy will schedule a follow-up visit to address the issue at no additional labor cost.

5. Customer Responsibilities

  • Customers must provide clear access to the RV and a safe working environment for technicians.

  • Customers are responsible for disclosing any known issues or prior repairs that may affect the service.

  • Levi the RV Guy is not liable for damage to the RV or surrounding property caused by pre-existing conditions or customer negligence.

6. Cancellations and Rescheduling

  • Customers must provide at least 24 hours’ notice for cancellations or rescheduling.

  • A cancellation fee of $50 may be charged for appointments canceled with less than 24 hours’ notice.

  • Levi the RV Guy reserves the right to cancel or reschedule appointments due to unforeseen circumstances, such as weather or emergencies, with no liability for delays.

7. Liability

  • General Limitation
    Levi the RV Guy ("the Company") provides mobile RV repair and installation services, including but not limited to water heaters, furnaces, air conditioning (A/C) units, RV refrigerators, awnings, and leveling systems, on an "as-is" basis. To the fullest extent permitted by applicable law, the Company, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, lost profits, or costs related to travel disruptions, arising out of or relating to our services, whether based on contract, tort (including negligence), or any other legal theory, even if advised of the possibility of such damages.

  • Inherent Risks of Repair and Installation
    The Company’s technicians will exercise reasonable care to protect the customer’s RV and surrounding property during repair or installation work. However, RV services, including installation of awnings, leveling systems, or other components, involve inherent risks, such as minor cosmetic damage (e.g., scratches, scuffs, or holes drilled for mounting), component failure due to pre-existing wear, improper prior repairs, or customer-provided parts or materials. The customer assumes responsibility for such risks and agrees that the Company is not liable for damages resulting from these inherent risks, undisclosed vehicle conditions, or prior repairs not performed by the Company.

  • Customer-Provided Parts
    When installing customer-purchased components (e.g., awnings, appliances), the Company is not responsible for the compatibility, quality, or performance of such parts. The customer acknowledges that fitment issues, additional modifications (e.g., drilling new mounting holes), or damage resulting from non-compatible parts may occur, and the Company is not liable for such outcomes unless caused by the Company’s gross negligence or willful misconduct.

  • Modifications Requiring Approval
    Any modifications to the RV, including but not limited to drilling holes, altering mounting points, or structural changes, will be performed only with the customer’s prior written approval (e.g., via signed work order or email). The customer acknowledges that such modifications may result in permanent changes to the RV, including visible marks or holes, and agrees to assume responsibility for these changes once approved. The Company is not liable for damages claimed as a result of approved modifications.

  • Invoice and Payment
    The Company will provide a detailed estimate or work order prior to commencing services. Customers must raise any concerns about the scope of work or estimated costs before work begins. Payment for services constitutes acceptance of the work performed, including any approved modifications, and the customer waives any claim for damages arising from work disclosed in the estimate or work order, except in cases of gross negligence or willful misconduct.

  • Damage Cap
    To the extent permitted by law, the Company’s total liability for any claim arising out of or relating to our services shall be limited to the amount paid by the customer for the specific service giving rise to the claim in the twelve (12) months preceding the event. This limitation does not apply to claims arising from the Company’s gross negligence or willful misconduct.

  • Indemnification
    The customer agrees to indemnify, defend, and hold harmless the Company, its owners, employees, and contractors from any third-party claims, liabilities, damages, or costs (including reasonable attorney fees) arising from the customer’s misuse of the RV, failure to disclose relevant vehicle conditions or prior repairs, use of customer-provided parts, or violation of these Terms of Service.

  • Legal Limitations
    Nothing in this section limits or excludes the Company’s liability for death, personal injury, or damages caused by gross negligence or willful misconduct, or any other liability that cannot be excluded under applicable Washington law.

8. Dispute Resolution

  • In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation. If unresolved, disputes will be handled through mediation or arbitration in Tacoma, WA, in accordance with local laws.

9. Governing Law

  • These Terms of Service are governed by the laws of Washington. Any legal action arising from these terms will be filed in Pierce County, Washington.

10. Changes to Terms

  • Levi the RV Guy reserves the right to update these Terms of Service at any time. Updated terms will be posted on our website and apply to all services booked after the update date.

11. Contact Information

For questions or concerns, please contact us at:
Levi the RV Guy
253-592-0476

levi@levithervguy.com

levithervguy.com